Refund Policy

DesignSpark LLC · Map My Thoughts · Effective date: [set at launch]

The short version: if Map My Thoughts isn't right for you, ask within 30 days of purchase and you'll get a full refund. No questions asked.

1. 30-day money-back guarantee

You can request a full refund of your Map My Thoughts purchase within 30 days of the purchase date, for any reason.

2. How to request a refund

Email support@designsparkllc.com with the email address you used to buy and your order number (it's on your Paddle receipt). You can also reply to the receipt email or use the support link in it. Paddle, our merchant of record, processes the refund back to your original payment method. Your bank or card provider may take several business days to show it.

3. What happens to your license

When a refund is issued, the Map My Thoughts license on your DesignSpark account is deactivated. Your projects and exports stay on your computer and remain yours; you just won't be able to keep using the licensed app.

4. After 30 days

After 30 days, refunds are at our discretion, for example if a technical problem we can't fix stops the app from working on a computer that meets the stated requirements. Contact us and we'll look at every request.

5. Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. A disputed charge may pause the license until the dispute is resolved, as described in the License Agreement.

6. Your legal rights

This policy is in addition to any rights you have under the law where you live, including consumer protection laws and Paddle's buyer terms. Nothing here limits those rights.

7. Contact

DesignSpark LLC, 10326 Larwin Ave, Chatsworth, CA 91311 · support@designsparkllc.com